Fake Emails, Text Messages, and Phone Calls...
Spotting the Fakes
If you receive a text message, email, or phone call
that appears to be from Red Wing Credit Union or an
affiliate and this message warns of a serious
problem that needs your immediate attention (usually
involving your personal or financial information), be
on the alert!
No legitimate organization will contact you on an
urgent matter using any of these methods. If the message
contains a contact phone number or a website address to
visit for confirmation, DELETE IT and call the
phone number or visit the website address you have saved
in your records.
Scammers Try to Press Your Hot Buttons
There are many scams with different pitches, all
designed to convince you to reveal personal information.
Here are some facts to help you spot the bad
apples:
- Is your heart pounding?
The goal of most scammers is to get you so
excited or frightened that you react without
thinking. Legitimate financial institutions do NOT
want you to feel like you're on a rollercoaster when
you invest with them. If an email makes your pulse
race with promises of easy cash or fear of frozen
assets, it's a fake.
- Red Wing Credit Union will never ask to
"validate" or "confirm" your
PIN number. If anyone ever asks you to do so, call the
credit union immediately and report the incident.
- Red Wing Credit Union and its affiliates will
NEVER call, text-message or email you regarding "an urgent or
threatening condition concerning your account." Our
policy is to send all official notices via regular
mail and to also post these announcements on our
website.
If you
request access to your account (whether by telephone or
online), we will ask for private financial information
to verify your identity. A simple rule is to never give
out this information unless YOU initiated the
transaction.
If You or a Loved One Get
Taken...
If you responded to a scam message and provided confidential account
information, please notify Red Wing Credit Union
immediately of the scheme. You should also change your
account’s PIN, and take any additional action
recommended by our staff to protect your account.
Additionally, you can file
formal complaints concerning any suspected fraudulent
e-mail with the Internet Fraud Complaint Center (IFCC)
at ncua@ic3.gov. The
IFCC is a partnership between the Federal Bureau of
Investigation, and the National White Collar Crime
Center.
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